Your Lapland Adventure
Make a preliminary reservation for one of our summer adventures by filling out the form, you can also use the form to inquire about our excursions. We will be in touch as soon as possible!
You can also email us directly at: info@fellguides.fi
Terms and Conditions
General
Once a booking has been confirmed, it is binding on both the client and Fell Guides. In the event of illness, injury, or other unforeseen circumstances affecting the assigned guide, Fell Guides reserves the right to appoint a substitute guide, reschedule the trip, or cancel the booking. Fell Guides reserves the right to modify, postpone, or cancel a trip if required products or services become unavailable, in cases of force majeure, or where weather, snow, avalanche, environmental, or other safety conditions make it unsafe to operate the planned trip. If changes to the itinerary result in additional costs, Fell Guides reserves the right to adjust the trip price accordingly. The client will be informed of any such changes without undue delay. If a trip is cancelled by Fell Guides for any of the reasons described above, the client will receive a refund of the amount paid to Fell Guides. Fell Guides shall not be responsible for any third-party costs incurred by the client, including but not limited to flights, accommodation, vehicle hire, equipment rental, or other travel-related expenses.
Day Trips
If the client cancels a booking more than 48 hours before the start of the trip, cancellation is free of charge.For cancellations made less than 48 hours before the start of the trip, a €150 administration fee will be charged and the remaining amount will be refunded.If the client cancels on the day of the trip or fails to attend without notice, the full trip price will be charged.
Multi-Day Trips
If the client cancels after the booking has been confirmed, the client will be charged any non-refundable costs already incurred by Fell Guides on behalf of the client, together with a €150 administration fee. If cancellation takes place less than 14 days before the trip start date, the full trip price will be charged.
Insurance
Fell Guides does not provide accident, medical, rescue, travel, or cancellation insurance for clients. Each client is responsible for obtaining adequate travel and accident insurance covering the activities included in the trip. Clients are strongly advised to ensure that their insurance covers cancellation, medical treatment, rescue, repatriation, and personal liability where applicable.
Equipment and Personal Property
Clients are responsible for the condition and suitability of their own equipment. Fell Guides accepts no liability for the loss of, theft of, or damage to any personal equipment, clothing, vehicles, or other property belonging to the client. This includes damage caused by rocks, trees, terrain features, weather conditions, transportation, or the normal risks associated with outdoor and wilderness activities.
Assumption of Risk
The client acknowledges that skiing, hiking, biking, and other outdoor activities involve inherent risks including, but not limited to, falls, collisions, avalanches, changing weather conditions, difficult terrain, equipment failure, and serious injury. By participating in a trip organised by Fell Guides, the client accepts these inherent risks and agrees to follow the guide's instructions at all times.
Client Responsibility
Clients are responsible for ensuring that they have the appropriate fitness, experience, and equipment required for the activity. The client has disclosed any underlying medical conditions that can affect their safely on the trip. Fell Guides reserves the right to exclude a participant from a trip, without refund, if the guide reasonably believes that the participant's fitness level, equipment, behaviour, or conduct presents a safety risk to themselves, the group, or the guide.
